Crowne Plaza London - Kingston by IHG | Hotel in Surbiton

| 8.4 (600 Reviews) |  1 Bathroom
Surbiton Hotel | Crowne Plaza London - Kingston by IHG

Hotel in Surbiton

Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and self parking.
Change of towels is available on request.
Crowne Plaza London - Kingston by IHG offers 121 accommodations with minibars and safes. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Surbiton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2025.


Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Designated Smoking Area
TV
Wheelchair Accessible
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Shampoo
  • Shower
  • Private bathroom
  • Free toiletries
  • Towels
  • Toilet paper
Bedroom
  • Blackout drapes/curtains
  • Pillow menu
  • Heating
  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Bed sheets
  • Rollaway/extra beds (surcharge)
  • Hypo-allergenic bedding
  • Iron/ironing board (on request)
  • Desk
  • Safe
  • Connecting rooms available
  • Phone
  • LED light bulbs
  • Soundproofing
Breakfast
  • 24-hour room service
  • 1 bar
  • Full breakfast available for a fee daily 6:30 AM–9:30 AM: GBP 18 per person
  • 1 restaurant
  • Coffee/tea in common area(s)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
Parking
  • Height restrictions apply for onsite parking
  • Electric car charging station on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Secured covered self parking on site (GBP 10 per day)
Accessibility
  • Wheelchair-accessible business center
  • Assistive listening devices available
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • 3 on-site accessible parking spaces
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Elevator
  • Wheelchair-accessible registration desk
  • Front entrance ramp
  • Stair-free path to entrance
Activities
  • Theme parks
  • Golfing
  • Boat tours
  • Outlet shopping
  • Fitness center access
  • Sailing
  • 24-hour fitness center
  • Bike parking
Entertainment
  • Satellite channels
  • Flat-screen TV
General
  • 24-hour business center
  • Meeting rooms - 4
  • Computer station
  • Banquet hall
  • Elevator
  • ATM/banking services
  • Front-desk safe
  • Vending machine
  • Ballroom
  • Arabic
  • Romanian
  • Russian
  • German
  • Latvian
  • Indonesian
  • Polish
  • Italian
  • Hindi
  • English
  • Renovated guestrooms - January 2025
  • TV in lobby
  • Double-glazed windows
  • Vegan dining options
  • Vegetarian dining options
  • Designated smoking areas (fines apply)
Guest Services
  • Laundry facilities
  • Soundproofed rooms
  • Snack bar/deli
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Laundry facilities
  • Dry cleaning service
  • Wedding services
  • Change of bedsheets (on request)
  • Multilingual staff
  • Daily housekeeping
  • Luggage storage
  • Change of towels (on request)
  • Concierge services
  • 24-hour front desk
Internet
  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before 11 am contactless check-out available express check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 12 years old or younger stays free when using existing bedding. rollaway/extra beds are available for gbp 25.0 per night. free cribs (infant beds)!
Payment Policy
Fee for full breakfast: approximately gbp 18 per person covered self parking fee: gbp 10 per day pet fee: gbp 30 per pet, per day service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: gbp 25.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of gbp 30 per pet, per day service animals are welcome, and are exempt from fees

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

THERESA
Jul 15, 2026 10:02:08 PM
Review Score:   6
Summary: Hotel of good standard but improvments needed with breakfast....tables not cleared..no cups...bread for toast...but not staffs fault...it just lacked leadership which comes down to staff training...only one lift working the whole of our stay...our room was very dark...window SHADED OUT AS SCAFFODING OUTSIDE...WHY WOULD ANYONE WANT TO BE STUCK IN A ROOM IN ALL THIS AMAZING WEATHER ANYWAY WOULD BE A FAIR COMMENT BUT WE SPENT OUR EVENINGS BACK AT HOTEL...just a bit depressing but worst things happen at sea...fridge not working either but fixed as soon as reported...
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Room Arrangement

Room Info Facilities
Premium Room, 1 King Bed, River View
Room Size: 144 square feet m2
1 King Bed
Premium Room, 1 King Bed, River View

General

Number of bedrooms - 1, River view, Sofa bed, Square meters - 13, Square feet - 144, Extra bed count 2, Bathrobes, Slippers, Free bottled water, Ping - 4.05, Wardrobe or closet, Balcony, Bed count minimum 1, Bed count maximum 1
Premium Room, 2 Twin Beds, River View
Room Size: m2
2 Twin Beds
Premium Room, 2 Twin Beds, River View

General

Slippers, Free bottled water, Number of bedrooms - 1, River view, Wardrobe or closet, Room and bed type depend on availability check-in, Sofa bed, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Standard Room, 2 Twin Beds
Room Size: 107 square feet m2
2 Twin Beds
Standard Room, 2 Twin Beds

General

Square meters - 10, Square feet - 107, Number of bedrooms - 1, Ping - 3.2, Wardrobe or closet, Room and bed type depend on availability check-in, Sofa bed, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Standard Room, 1 Double Bed, Accessible
Room Size: m2
1 Double Bed
Standard Room, 1 Double Bed, Accessible

General

Grab bar - in shower, Wheelchair-width doorways, Low-height counters/sink, Number of bedrooms - 1, Room and bed type depend on availability check-in, Sofa bed, Wheelchair accessible, Lowered locks/deadbolt, Extra bed count 2, Lowered peephole/view port in door, Bathroom emergency pull cord, Wardrobe or closet, Bed count minimum 1, Roll-in shower, Bed count maximum 1
Standard Room, 1 Double Bed
Room Size: 107 square feet m2
1 Double Bed
Standard Room, 1 Double Bed

General

Square meters - 10, Square feet - 107, Number of bedrooms - 1, Ping - 3.2, Wardrobe or closet, Sofa bed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Premium Room, 1 Double Bed, River View
Room Size: 144 square feet m2
1 Double Bed
Premium Room, 1 Double Bed, River View

General

Number of bedrooms - 1, River view, Sofa bed, Square meters - 13, Square feet - 144, Extra bed count 2, Bathrobes, Slippers, Free bottled water, Ping - 4.05, Wardrobe or closet, Balcony, Bed count minimum 1, Bed count maximum 1
Suite, 2 Bedrooms
Room Size: 409 square feet m2
2 Double Beds
Suite, 2 Bedrooms

General

Bathrobes, Ping - 11.49, Slippers, Free bottled water, Number of bedrooms - 1, Wardrobe or closet, Square meters - 38, Square feet - 409, Sofa bed, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Suite, 1 King Bed, Balcony
Room Size: 172 square feet m2
1 King Bed
Suite, 1 King Bed, Balcony

General

Number of bedrooms - 1, River view, Square meters - 16, Sofa bed, Extra bed count 2, Bathrobes, Square feet - 172, Slippers, Free bottled water, Wardrobe or closet, Balcony, Ping - 4.83, Bed count minimum 1, Bed count maximum 1
Premium Room
Room Size: m2
1 Twin Bed
Premium Room

General

Bathrobes, Free bottled water, Number of bedrooms - 1, River view, Wardrobe or closet, Room and bed type depend on availability check-in, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Standard Room
Room Size: m2
1 Twin Bed
Standard Room

General

Number of bedrooms - 1, Wardrobe or closet, Room and bed type depend on availability check-in, Sofa bed, Bed count minimum 1, Bed count maximum 1, Extra bed count 2

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Surbiton hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

No, this Surbiton hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Surbiton hotel starts from $126 per night with includes Kitchen, Designated Smoking Area, Bedding/Linens, Guest Services, Breakfast, Child Friendly, Internet, Air Conditioner, Wellness Facilities, Fireplace/Heating, Wheelchair Accessible, Restaurant, Laundry, Parking, TV, Accessibility, Business Services, Bar, Toiletries with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surbiton hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Surbiton hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD126
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