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Holiday Inn Express London - ExCeL by IHG | Hotel in London

| 8.6 (1007 Reviews) |  1 Bathroom
Custom House Hotel | Holiday Inn Express London - ExCeL by IHG

Hotel in Custom House, London

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free weekday breakfast and free WiFi in public areas are also provided. Other amenities include a conference center, a business center, and conference space.
Holiday Inn Express London - ExCeL by IHG offers 204 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels
Bedroom
  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Bed sheets
  • Pillow menu
  • Air conditioning
  • Desk
  • Phone
  • Iron/ironing board (on request)
  • Soundproofing
  • Connecting rooms available
Breakfast
  • 1 restaurant
  • Free buffet breakfast available weekdays 6:30 AM–10:00 AM
  • 1 bar
  • Electric kettle
  • Coffee/tea maker
Parking
  • Onsite parking available only on request
  • Wheelchair-accessible parking available
  • Self parking on site (GBP 20 per night)
Accessibility
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Entertainment
  • Cable channels
  • Flat-screen TV
General
  • Business center
  • Conference center (431 square feet of space)
  • Greek
  • Hindi
  • Russian
  • Ukrainian
  • German
  • English
  • French
  • Polish
  • Lithuanian
  • Italian
  • Spanish
  • Romanian
  • Free newspapers in lobby
  • Front-desk safe
  • ATM/banking services
  • Banquet hall
  • Vending machine
  • Elevator
Guest Services
  • Luggage storage
  • Multilingual staff
  • Laundry facilities
  • Daily housekeeping
  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning service
  • Snack bar/deli
  • Soundproofed rooms
  • Laundry facilities
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Terrace

Policies

Check-in
Check-in start time: 2 pm; check-in end time: 11:00 pm contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11 am contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Self parking fee: gbp 20 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) guests must contact this property in advance to reserve onsite parking this property accepts credit cards, debit cards, and cash safety features at this property include a fire extinguisher this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg) please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Reviews

Allan
Oct 24, 2026 02:30:24 PM
Review Score:   10
Summary: Can’t fault, decent size room with good plug points. Handy for City Airport, nice staff, not that hard to jump on the DLR to get into town. Decent shower but poor ventilation in the shower room, meant it resembled a steam room for about 30 mins after. Will stay there again.
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Room Arrangement

Room Info Facilities
Room, 1 Double Bed, Accessible (with Free Hot Breakfast)
Room Size: 269 square feet m2
1 Double Bed
Room, 1 Double Bed, Accessible (with Free Hot Breakfast)

General

Room and bed type depend on availability check-in, Square meters - 25, Square feet - 269, Wheelchair accessible, Number of bedrooms - 1, Roll-in shower, Ping - 8, Bed count minimum 1, Bed count maximum 1
Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast)
Room Size: 237 square feet m2
2 Double Bed and Double Sofa Bed
Standard Room, 1 Double Bed with Sofa bed (with Free Hot Breakfast)

General

Square meters - 22, Square feet - 237, Sofa bed, Number of bedrooms - 1, Ping - 7, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Standard Room, 1 Double Bed (with Free Hot Breakfast)
Room Size: 237 square feet m2
1 Double Bed
Standard Room, 1 Double Bed (with Free Hot Breakfast)

General

Square meters - 22, Square feet - 237, Number of bedrooms - 1, Ping - 7, Bed count minimum 1, Bed count maximum 1
Standard Room (with Free Hot Breakfast)
Room Size: 237 square feet m2
1 Twin Bed
Standard Room (with Free Hot Breakfast)

General

Room and bed type depend on availability check-in, Square meters - 22, Square feet - 237, Number of bedrooms - 1, Ping - 6.66, Bed count minimum 1, Bed count maximum 1
Standard Room, 2 Twin Beds (with Free Hot Breakfast)
Room Size: 237 square feet m2
2 Twin Beds
Standard Room, 2 Twin Beds (with Free Hot Breakfast)

General

Room and bed type depend on availability check-in, Square meters - 22, Square feet - 237, Number of bedrooms - 1, Ping - 7, Bed count minimum 2, Bed count maximum 2

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Custom House hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Custom House hotel starts from $111 per night with includes Breakfast, Parking, TV, Wheelchair Accessible, Wellness Facilities, Balcony/Terrace, Guest Services, Child Friendly, Internet, Kitchen, Laundry, Air Conditioner, Accessibility, Security/Safety, Business Services, Bedding/Linens, Restaurant, Bar with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.